Select Edit to edit an address or select Add Address to enter a new address. Select More Actions. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. This new sort order is simply not working for many of you. how did you ship back? @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, The seller receives a completely different item. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? If the item is just not your style or does not fit you, we unfortunately cannot accept a return. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. Poshmark pays for shipping on returned items. She paid $100* for a reformation dress that she did not get. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. Buyers do not care how many followers you have. This buyer was new to Poshmark and she didn't seem to check messages I sent her that the other buyer was anxious to receive her item and she never answered them. So posh approves the return but give me only 2 business days to ship it back. 2 1/2 weeks in, they absolutely plummeted. We will re-release a new version after further test and iteration. Sometimes sellers (including me) make mistakes. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. If you still have additional photos of the item saved to your phone, submit those to support your case. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! Press question mark to learn the rest of the keyboard shortcuts. I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. I bought a nice coat from a poshmarker in the past. So my understanding is that I can cancel on day 7? But with it not refreshing, its very difficult. On the listing page, select Share. I received the wrong item from a seller in the mail yesterday. In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. Share tips and tricks, make new PFFs, and banter about. Otherwise, all sales are final. Box 641165, Beverly Hills Fl 34464. PlusPoshmark pays the return shipping costs! Here is an example of a case that was denied due to sizing issues. It could go in the buyers favor or the sellers favor. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. What they may not realize is that loads of high-end and designer clothing are made in China. I purchased not on poshmark but bonanza . Learn More. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. 2/3 did not fulfill the order or think to communicate this to me. List Your Items. If you like what you read, you can support the blog by buying me a hot cocoa. Has this happened to anyone else before? For a better experience, please enable JavaScript in your browser before proceeding. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! Take a deep breath (or two or three) and collect yourself. I was not sent a return label. I purchased not on poshmark but bonanza . An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. Please let me know @annabelle343 if the candle will be sent, then ill return this. Here is my theory. The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. The item is different than the stock photo used. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. I could not seem to find this info on the site anywhere. The buyer is welcome to reposh the item using my pictures. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Seller posted a confusing description. Technician's Assistant: . So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. makes a series of notes reminding myself to double check items. Pin it on Pinterest to save for later! The given measurements dont match the buyers measurements. They are trying to get the new users sucked in by giving them the sales. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. The item is red and was listed as red. PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. All I have as the address that it was sent from. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. Having a case opened on Poshmark is essentially a buyer requesting to return an item. I received something from Poshmark that I did not order. Rest assured that they'll be able to help you. This baffles me. At this point I dont care if I get them or not, Id just like a refund. Once it arrives, a false claim will be raised to get the item sent back to its seller. In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. r/poshmark Join 6 days ago I received my 1099k. PM has been a time and energy sucker with hardly any sales at this point. What happens is that a scammer buys a high-value, luxury item - say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. Bottom linebe professional. ; On the web. Of course they denied my return request. Ive only received them lol. You shouldn't have to pay for shipping at all. Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. You bear all risks associated with any such transactions. Type what you want to say and click send! Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. Either way, make your decision and stick with it so back and forth communication remains consistent. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. Also please, please make a share all button for the closet. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. Select Sent the wrong item. The item was damaged or lost. [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. Accidentally sent the wrong item what happens?! Because I believe you deserve to spend more time making money than stressing about it. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. Hi! I'm PISSED to say the least. Create an account to follow your favorite communities and start taking part in conversations. It arrived today. Returns not allowed under Poshmark policy. I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. To approve the return: In the app Go to the Account Tab (@username). Share tips and tricks, make new PFFs, and banter about. I had it happen to me both as a buyer (got the wrong item, Posh sent me and the other buyer a label so we could ship to the correct person and thankfully the other person shipped quickly as did I. Listed on Mar 1, 2023 Jun 24, 2016. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. Buyers often open a case because an item doesnt fit. Thats righteven the most seasoned successful sellers are not immune from it. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). Submit said screenshots to further support your case. Seller waits forever to ship, when the package finally arrives its a dress. A group for anything and everything related to Poshmark! I received the wrong item from a seller in the mail yesterday. Even more so- she goes in my closet to share my items! Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. A large following on Poshmark does NOT translate to more sales. If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. My sales were good, not great when I first started around April 3rd. Opening a case is the ONLY way to do this properly. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. This doesnt. Yep, I've had it happen a few times. Wrong items sent. Sent the wrong item. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. The buyer found the item cheaper elsewhere. From what I understand they can pretty much say anything to get a return. However, the ones that supply services are at least seeing some growth. My advice? This means that I may receive compensation when you click on a product link or purchase an item linked on this site. Privacy Policy. But we have heard your feedback. Answer their questions promptly, send them a generous bundle discount, and ship quickly to make their buying experience ultra-positive. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. Not knowing it fraud. Credit: The Focal Project / Flickr. Select Submit. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. So the buyer cannot open a case due to fit or sizing issues that are not in your control. Select My Sales. Hair on item. She is such a sweet seller and I would not want her to take a loss on any of her funds. The buyer said, "The sizing/fitting is very weird. It's not right for these women to change their minds or make things up. . There are too many unethical buyers, trolls and Poshmark scams. Were all human! The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! When I search in my closet for, lets say, sale, and maybe I want to share all of my sale items it doesnt allow you to share (then) next. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Sales on Poshmark are final. 3 days from the arrival of your package. The buyer and the seller do not pay. Submit these if you think it will help your case. Then send that video to Poshmark via email with the case reference information. Annoying the amount of items you go through that have been posted for YEARS! Tracy SunSVP of Seller Experience, Poshmark, Please go back to the old way!!!! As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? The price a seller pays to Poshmark for a sale is 20%. and our Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. Thanks for reading It's now June 24. You are using an out of date browser. I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. Seller sent wrong item Hi. I hope this helps you get any open cases resolved quickly and fairly. Please comment below to share feedback. Each time I just try to think beyond that incident and not feel less of myself based on this open case which does not represent the whole person that I am. Pepepizzazz. Poshmark finally refunded me after a handful of emails and DMs on insta, thankfully. Sellers have more time here than buyers, and there are many reasons why they might cancel a sale. Select a listing. Do they have a legitimate reason? I must have mixed up the labels. The majority of Poshmark sellers ship their orders within a few days of purchase. Let me figure out how to fix this. These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! Winning a case is great, but whats even better is if you can avoid it altogether in the first place. Let me know if you have any questions! Reason #3. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. People have different ideas about the condition and wearability of second-hand clothing. Please a lot of us depend on this income to survive. I should have looked prior to responding and added that stock photo to my comments. Open a case! I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. Create an account to follow your favorite communities and start taking part in conversations. I have only bought a few things off Posh and had good luck. Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. Especially if the buyer is being rude to you. Posh makes you return EVERYTHING in a bundle sale. The buyer suspects the item is counterfeit. Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? Sometimes the best route is not responding at all. I must've gotten a little confused in the process and sent a size Large instead of the XL. I know im resurrecting an old thread but this must be happening often. You may have pictures of the item not shown in the original listing. This scam usually targets sellers with high-end or designer closets. Select More Actions. I found another of the same bag.just left the seller a message asking if it was still available. Hello!! I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money.