Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Add a reference number and note, if desired. CANNOT STRESS THIS ENOUGH!! Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Some processors have no monthly, no annual fees, no contract, and cheap rates. Worst company in my 50 years of being in business ! But within the category of purchasing cards are several different possible rates. We have no recourse. This allows us to see the company through a different lens or perspective than we normally would. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. WexLocationCode.setTransientValue("wex02"); As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. (Town name) Dental or Essential Eye? Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Data collection offers businesses comprehensive analytics and usage statistics. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Here Are The Processors Who Don't Hide Fees. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. However, not all fleet card types are alike. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. The sole purpose of the material presented herein is to alert, educate, and inform readers. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. The benefits of accepting fleet cards The benefits are straightforward. A new account was opened for our company that we were unaware of because WEX changed their system. I am being told that all is done by email and there is nobody I can talk to over the phone. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. Please cancel my account. However, Visa and Mastercard offer their own fleet. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. How do I qualify for Love's Express Credit? Sent payment again by certified mail, they received it, but Charged $85 late fee twice If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. ERGs drive diversity by fostering new bonds and communities across the company. Nicole They are nightmare if there is a problem. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. However, you can get an idea of the interchange rates you can expect to pay. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. There is some complexity to how fleet cards work. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Vehicle Fueling Information - Wright Express - Kansas Vehicle Fueling Procedures - Fleet Services - University of Alabama Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). For example, a Texaco fleet card can be used at Texaco locations. Set the Validation type, which determines how the prompt must be entered by the card user. Your email address will not be published. WEX is complete rip-off. Also, cant use funds from previous year for 3 months after the new year. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Some cards can be set to require the employee to enter mileage at the time of purchase. Military veterans possess invaluable leadership skills and business acumen. We're WEX. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. A fleet fuel card is a card used to purchase fuel from a gas station. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Wright Express is backed by its own bank, while Voyager partners with US Bank. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. finance charge has been 150% APR. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Wex Fleet has left a very bad impression. Worst gas card ever. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Don't Fall Into An Expensive Trap. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Wex gas card approval NO PG! - YouTube Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Click the desired card # to view its details. We may earn revenue if you obtain services from a provider that we recommend. How does it work? Worst company managing my health care funds. In the Issue To field, enter the payeefor example, the driver or merchant. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. I thought this would be beneficial. Attempts to reach a representative for clarity were again unsuccessful. Enter a brief description of the new policy, then click Create. I became a Wex customer in November 2021. This allows us to see the company through a different lens or perspective than we normally would. WEX took nearly $4,000.00 from my business account. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Solved: WEX Fleet Card Feeds - quickbooks.intuit.com Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. how to accept wex cards - weirdthings.com Women play an important role at WEX. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Our card works at a variety of merchants. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Hey y'all!!! You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. We are FSA account holders that are managed through WEX health. Get special fuel discounts and save on products and services for your business. Look up and select the card you want to assign. Where does it work? Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Where does it work? Other Fees Additional card:$8 per card. Bonsai Point of Sale According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. It gets billed to the card. Referral Partner Permissions. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Then Class action suit! One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. This type of billing is unethical at the very least. Both private businesses and the government use fleet cards. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Description of Complaint: I use my premium refunds to pay for the next months premium. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. It is a shame, I was a client for about 20 years. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Referral Partner Application crazy third time its going on. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. The Prompts Information section appears. Furthermore, there are specific store-branded card networks offered by particular brands. Incompetent fucks. The most common fleet cards are by Wright Express (Wex) and Voyager. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. To better understand why we adjust BBB ratings, please see our Rating Criteria. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Merchants most commonly describe unexpected incidental fees and high termination fees. Look up and select the card you want to change. We called them about an invoice that looked wrong, because there was only one drivers purchases listed. For the tightest security, use Exact Match. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Set the Validation type, then click Next. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has Fleet cards can also limit the number of transactions or caps on each transaction. Charged to my bank account, we do not own a card. This company and their employees SUCK. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. The people behind the payments. They do not give time to make payments. Taking Fleet Cards - How to Accept Voyager, Wex, and More One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. HOLD lets you deactivate a card temporarily. Your email address will not be published. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). ERGs drive diversity by fostering new bonds and communities across the company. Wont return as a customer. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. See this page to learn how we support our operations. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Transaction fee:non-Puma stations incur a 0.50c transaction fee. Click Authorize Payment and confirm the payment info. It helps to understand some of the nuances of the different cards available in the market. I have no choice but to involve my attorney for CEASE and DESIST. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. I have been instructed a different way to close the account each time I call. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Ready for the ultimate credit card processing experience? I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. Accepted Cards | Square Support Center - US Watch this corrupt company and dont use them for your poor employees. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick NO. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. WEX Fuel Cards | Ford Commercial Solutions 1 Hancock Street The current policy limits are displayed. These processors offer Quickbooks integration and have low rates. They are trying to cover up their lies by sending some spam emails as well. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. You will be notified when new oil merchants begin accepting the WEX card. Scammers!!! Spoke w Missy Fleet Manager assured me this would not affectour credit etc. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. He has also researched and published reviews about nearly every payment services provider and processor. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Enter a note in the Comment field, if desired. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. The most common fleet cards are by Wright Express (Wex) and Voyager. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! We're happy to help. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Fleet cards also allow businesses to control how drivers spend on fuel. At WEX they act as stewards of their communities. Partner with WEX | About | WEX Inc. ACTIVE makes the card available to use. Phillip created this website and has written over 1,000 articles regarding all things payments. How Do I Accept a GSA SmartPay Account? | Smartpay (See Look up card.). EFS accounts | Customer support | WEX Inc. Then they lied again about how I would get an email from their fraud dept resolving this. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others.