Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. Celebrity Cruises | Future Cruise Credit - United Cruises The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. 3.2 What class of flight seat/ticket is booked? We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. Please see the onboard sales consultant for full details. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. For all standard cruise only and standard fly/cruise package bookings you make with us, you must pay a non-refundable deposit of 150 per person. If in our reasonable opinion or the reasonable opinion of the ships Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. I did a search on Celebrity site and this one as "final payment". Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. 1.3 What information must I provide to you and why? Unless otherwise agreed, the price does not include non-UK departure taxes or airport improvement tax (on some itineraries this will have to be paid locally); shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, etc. They will advise you on how this information can be provided or verified. Please always check your confirmation invoice on receipt to ensure it includes all relevant details. So that we may assist as much as possible, you must tell us about the problem as soon as possible. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. I just spoke with Celebrity and they have extended their final payment deadlines to 60 day prior to sailing but only for sailings through March 31, 2022. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. See also sections 4.3, 5.2 and 5.6 below. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Fly/cruise package pricing is based on the lowest fares available at the time of going to print from a UK departure airport (which may be a regional airports and/or indirect flights). So, I'm checking out the board yesterday and stumble across a thread about room upgrades. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. Ships' Registry: Malta and Ecuador. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. PDF Questions & Answers for Our Travel Agent Partners Regarding the Royal You must also give us details of any relevant insurance coverage you hold. These policies are subject to change without notice and without liability to Celebrity Cruises. My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . Cruise only guests who have made their own arrangements will need to contact their travel provider for assistance. In some cases, these could be the full cost of the ticket. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. We booked an upcoming cruise over a year ago - on our invoice final payment is due July 25now Celebrity is telling me it is due in 2 days or it MAY be cancelled. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or. In order to process your booking, we need to collect certain personal details from you. Celebrity Cruises Updates Final Payment Dates For Sailings Through We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. Any additional bag will incur charges. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. The Latest Social Media Scam: Cross. Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. The time needed to make final payment for a cruise has been pushed back, a change the cruise line has not done throughout the global health crisis. We may record calls to our call centre for quality and training purposes. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. The program was first introduced last year on March 6, 2020, and gives guests far more flexibility to cancel cruises after final payment was due, and introduces a shorter time window when the . Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. You must pay the applicable price of any such holiday. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. Please note, changes and errors occasionally occur. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. We store these images for a short time in case they are needed by investigative authorities. I suppose I'll go ahead and pay it but I am a t. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. If these are found, they will be confiscated. Celebrity Cruises is free to adopt additional rules not stated in these policies. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. You may then be left at any port or place at which the ship calls without us incurring any liability. 2.2 Are there any prohibited items that I cannot take with me? Terms and conditions for those travelling in a group are different to those that apply to individual bookings. The following Booking Conditions together with our General Information and the Guest Conduct Policy available at www.celebritycruises.com/gb form the basis of your contract. Visiting from {country-flag} {country-name}? Please contact your Personal Cruise Specialist or your travel agent for further details. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. About two weeks from payment date we tried to pay on line. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. How many days is the Final Payment required before the cruise? Celebrity Cruises - Sail in Modern Luxury | AAA Travel All Activity; Home ; Categories ; Cruise Lines "A - O" Celebrity Cruises ; Celebrity Web-Site - Final Payment Date - Glitch? Terms and Conditions - Celebrity Cruises 2018. Royal Caribbean pushes back final payment for April and May 2022 cruises final payment due date change - Celebrity Cruises - Cruise Critic Community Here's how to cancel or postpone a cruise due to COVID-19. Please contact your Airline directly to pre-book your seats and note that there may be occasions when the airlines are unable to assist due to the fact that you may be travelling on a Group/seat block allocation. All Rights Reserved. By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. The value of the supplement will be confirmed to you at the time of making a booking with us. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. Check your final payment due dates - Cruise Critic Community Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). In certain limited circumstances, we are entitled to refuse your request. Is Celebrity doing this to eliminate the price reduction refunds? We cannot accept responsibility for any services, which do not form part of the package holiday. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. Special sailings require final payment 90 to 105 days in advance of your scheduled sail date. Our contact details for our Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. 1.7 How do I obtain the lowest price per person? Claims must be made directly to your insurance company. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. You must tell us about the problem as soon as possible. Deadlines for cruise deposits, payments & refunds (cheat sheet) . force majeure as defined in section 5.10. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Please ask your travel agent for further information. Celebrity Cruises' cancellation . Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. )Guest Drone Policy: 1. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Tel: 020 3117 0500 or www.abta.com. From August 2022 Travel + Leisure, published by TI Inc. Each cruise line has different rules for payment due dates and cancellation deadlines. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. Information on health requirements is also contained in the UK Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices, and on the UK Government website at www.gov.uk/foreign-travel-advice. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. Activity. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. make the full payment by the December 31, 2022 deadline. Enjoy up to 75% off your second guests cruise fare and save up to an additional 1,200 per room.*. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. You are also strongly advised to take out appropriate and adequate insurance to protect such items. 5.4 What about advanced or delayed sailings and changes to the itinerary? Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. For guests making bookings onboard any of our ships, different deposit policies may apply. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components.